Do you care how much we care?
To become a GP it takes 7-10 years of Med-School, with a lot of dedication, much hard work, working through grueling circumstances with the most acute levels of concentration after lengthy hours, and remain constantly undeterred to reach their end goal. Along with continual appraisals, re-validations, and ongoing CPD to ensure knowledge being applied is relevant and in date with the General Medical Council (GMC), British Medical Association (BMA) and the World Health Organisation (WHO) Guidelines.
There is a gargantuan pressure being a GPs, not least due to appointment slots being for mostly 10 minutes and patients needs exceeding this duration of time, a GP where appropriate will invest much more time than that on a patient, to ensure they do not miss any medical diagnosis, or follow up action such as referral to another specialist. A GP does not just manage a patient when the patient is in the consultation room, the GP reviews sample results, they action discharge summaries and other such incoming letters of action from other specialties, they organise transport to hospitals, they organise interpreters, they help with housing letters, benefits letters, they carry out home visits for the frail and needy, they work very long hours, and even sometime when they are under the weather they are still there to care for their patients.
GPs like to oversea new GP and registrars coming through the system, to ensure they are trained and experienced enough to manage the demand of general practice, and they are giving back to the next generation of GPs coming through Medical School.
To become a Nurse it takes 3-5 years of University, with a lot of dedication, much hard work, working through grueling circumstances with the most acute levels of concentration after lengthy hours, and remain constantly undeterred to reach their end goal. Along with continual appraisals, re-validations, and ongoing CPD to ensure knowledge being applied is relevant and in date with RCN and NICE guidelines. Nurses have a skill that enables them to bounce from being able to administer childhood immunisations to a crying toddler one minutes, to carrying out an invasive test such as cytology the next, and then managing another medical concern such as tendering to wound care in such places that a patient would struggle to reach themselves.
They are usually responsible for
To become a Manager it takes 3-5 years of university, constantly remaining updated on employment law, health and safety law, medical compliance, building regulations, people management, financial management, and operational management. This resulting in in continuous CPD, and maintaining professional memberships. A manager has to be able to demonstrate daily both business intelligence and emotional intelligence as they switch hats several times a day, they have to be able to motivate, mentor and manage, the entire team as well as them self. A manager to ensure that from pre-employment to post employment each member of staff journey is consistent with the next, they have to ensure that Policy, relates to Process, and that process is implemented by colleagues. This main principles of this role are centered around Care Quality Commission (CQC) Key Lines Of Enquiry (KLOE); which highlights if the environment is safe, caring, responsive, effective and well led.
To become a Receptionist take skills that can not be gained in an academic setting, though many receptionists are professionally qualified, in subjects such as customer service, or business administration.
They continue to update their training so they can public operate a building effectively and safely, creating a welcoming environment for those who are ill or unwell. The receptionist have empathy, compassion, and a true desire to assist you in your moment of need, they are trained in care navigation to get you the care you require by the most appropriate clinical person. Receptionist are the first impression and quite often the brunt of patient frustration with a wider system, they are abused verbally on a daily basis, and have to hone in on their skills of conflict and resolution. A receptionist could chose to work anywhere; such as a hotel or a health club, but they choose to utilise their skills in giving back to the public.
All of the above works within General Practice and care, a great deal for their patients.
Yet daily there is bad press, with negative comments, displaying such lack of respect, thus influencing patients with negative thoughts, resulting in constant complaints, and increase in verbal abuse both on the telephone and face to face, and a continuation of unrealistic expectations of a service which operates and serves 100% of the population with less than 10% of the total NHS budget available.
So the next time you require care at your GP surgery, be kind and considerate, and show them that you care because they care for you!